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F.A.Q.

1 : A classic hammock or an hammock with wooden bars, which one to choose?
2 : How much space do I need to install a hammock?
3 : How to distinguish quality differences in the hammocks?
4 : Can I leave my hammock outside?
5 : What is the lifespan of a hammock?
6 : How do I clean my hammock?
7 : What are the weight capacities of a hammock?
8 : How high do I need to install a hammock chair?
9 : What is the warranty for the hammocks, the hammock chairs and stands for hammocks?
10 : What is your return policy?
11 : How to order in the online store Hammocks-of-Americas.com?
12 : Where can I find information on my order?
13 : Where can I make changes to my account information?
14 : How long the customer service will take to answer my questions?
15 : Do you ship outside the US and Canada?
16 : What are the free shipping conditions?
17 : When will my order be shipped?
18 : When will I receive my tracking number?
19 : What are your payment options?
20 : What can I do to avoid problems with the PayPal transaction service?
21 : What shipping methods do you use?
1 : A classic hammock or an hammock with wooden bars, which one to choose?
The difference between the hammocks with or without bar is the kind of comfort that is desired .

A classic hammock will molds to your body to perfection and will creates a small universe of relaxation. This type of hammock is also much more stable and safe for children and the elderly.

An Hammock with wooden bars will offer better visibility and helps to keep a better visual contact with family, friends and guests. There must be more careful in there amount, but once inside, it offers excellent comfort.
2 : How much space do I need to install a hammock?
Colombian hammocks
Our smaller Colombian hammocks are 300 cm (9 ft 10 in) long and they will require a minimum space of 270 cm - 290 cm (8 ft 9 in - 9 ft 5 in). As for the height, it takes a minimum of 120 cm (4 ft ) to hang the hammock at the correct height . Our greatest Colombian hammocks measure 400 cm (13 ft ) and will require a minimum space of 360 cm - 390 cm (11 ft 8 in - 12 ft 8 in). They will be attached to a minimum height of 160 cm (5 ft 2 in).


Hammocks with spreader bars
Hammocks are 400 cm (13 ft ) long and require a minimum of 390 cm (12 ft 8 in). As for the height, you will put the attachment points at a minimum of 120 cm (4 ft ) from the ground. The distance from the ground should be approximately 15 -25 cm (5 in - 6 in).
3 : How to distinguish quality differences in the hammocks?
 The quality of the hammock is in a number of factors:

Wire and weaving quality - The choice of the most appropriate thread, is among the most important decisions when designing a hammock. The wire must resist tearing , to ensure the maximum possible load. At the same time, it must have a quality of softness and suppleness and should evoke a pleasant feeling of the fabric.

The colors and quality of dyes - The hammock , from Latin America, symbolizes happiness and well-being at a time, which is reflected in the intensity of colors. To ensure the longevity of intensive colors and UV rays, resistant enough to keep their original radiation, our hammocks LA SIESTA rely on dyes from renowned producers such as Ciba or DyStar . In independent laboratories, the products are tested for their resistance to light , to detergents and to perspiration . The results are reaching maximum values. The cotton products are distinguished by their excellent quality colorfast.

The quality and quantity of suspension ropes – The macramé system supporting the bed of the hammock is very important for safety and durability. A well woven and good quality rope, will provide better support and are more able to withstand the tension exerted by the occupant. The strings support from hammocks of lower quality, often wear from abrasion and their lesser quality. If a string breaks, it is not possible to repair and comfort of the hammock will be compromised.


The woods – The hammocks with bars and the hammock chairs get their typical form provided through their spacer bars visible on both sides, and the fabric stretched . We only use wood from sustainable forest crops in accordance with the criteria of the Forest Stewardship Council (FSC). In order to prevent the erosion of woods, we submit them to protection treatments.

The finish – The neat finishing of many small details, gives our hammocks and hammock chairs a unique character that can be felt, by stroking the material with Eyes closed. While the fabrics are manufactured on modern looms, fasteners and strings are manufactured with great attention to detail.
4 : Can I leave my hammock outside?
Our cotton hammocks are highest quality and are among the most durable. However, had the nature of cotton, it is not recommended to leave them outside for extended periods of time. We have some hammocks made ​​of polypropylene. They offer increased resistance to mold, but they should be bring inside when they are not in use.
5 : What is the lifespan of a hammock?
Our hammocks , if they are kept indoors and protected from the weather, can serve you for several years.
6 : How do I clean my hammock?
You can clean your hammock by hand with a mild soap. We recommend that you do not machine wash to reduce the risk of damaging the ropes for support.
7 : What are the weight capacities of a hammock?
Depending on the hammock, they can support 120 kg to 200 kg. (265 lb - 440 lb)
8 : How high do I need to install a hammock chair?
Our hammock chairs can be hung at a height of 215 cm - 245 cm (7 ft - 8 ft ) minimum . However, with the purchase of an attachment assembly for chair hammock, you can hang your hammock chair to a height of 315 cm (10 ft ).
9 : What is the warranty for the hammocks, the hammock chairs and stands for hammocks?

The product warranty applies to manufacturing defects that may occur one year from the date of purchase.

If a product purchased on our website displays a manufacturing defect, please notify us by registering your query on our website by clicking the "Returns" link at the bottom of the pages of the website to complement our defective item return form. We will contact you as soon as possible in order to bring you a return merchandise number and our shipping instructions.

No returns will be accepted without an authorization number transmitted by our customer service. Following receipt of the defective item, we can after analysis and at our discretion, replace the item or issue a refund directly to your credit card or your PayPal account. (Transportation costs for the return of defective items remain the customer's responsibility and are at their charge.)

Note that the resulting problems of the following situations are not covered by the warranty: :

  • Damage caused by abnormal use of the product.
  • Damage caused by improper storage.
  • Damage caused by improper maintenance.
  • Damage caused by negligence or vandalism.
  • Damage caused by exceeding the permissible load of the product.
  • Damage caused by the weather, climate and natural events (sun, wind, rain, etc.).

10 : What is your return policy?

Hammocks-of-americas.com accepts returns 30 days after the order has been placed.

The return conditions:
- The merchandise returned should come in their original packaging.
- The merchandise returned should come with a proof of purchase from our stores.
- The merchandise returned should be in perfect condition and have never been used.
- The merchandise returned should come with a RMA number (Return Merchandise Authorized); this is available by contacting us by email at administration@hammocks-of-americas.com.
- The RMA number should be clearly visible on the side of the returning package.
- The shipping fees for merchandise returned are paid by the client.

The reimbursement conditions:
- Upon receipt of your item(s), we will issue a credit for the retail price that you have paid.
- That credit can only be done on the same card or the same PayPal account that was used for the purchase.
-The total value of the refund exclude the freight and any other relevant fees, including customs or Import fees, if any.

11 : How to order in the online store Hammocks-of-Americas.com?

A) Find the type of hammock, "hanging chair" or "hammock stand" that you like. Once found, you just click the image of the product, fill the quantities needed in the quantity box and click "ADD TO CART". You will be able to change the quantity before you finalize your order in due time.

B) In the "Shopping Cart" section (accessible from the main menu), you can click "CONTINUE SHOPPING" to add other products related to hammocks, to your order. You can also click on the button "Estimate Shipping & Taxes" to assess the cost of shipping of your order depending on the size and weight of the items. You can adjust the quantity or remove items in your cart. Remember to update your cart after each change. Update your order by clicking the blue arrows icon.

NOTE: Products added in your cart will be stored in memory for your shopping, even if you just log out or accidentally close your browser.

C) Start recording your order of hammock, by clicking on the button "Checkout" and follow the steps one by one to complete your purchase.

In the first step, you will be asked to "Register Account" or make a "Guest Checkout". We suggest you create an account, because you will have more options to monitor the status of your order, and keep a reference of the commands you have made with us.

If you have completed an order by using a temporary guest account "Guest Checkout", it will not be possible later to view a previous order on our website. However, once your order has been shipped, you will receive a confirmation email with the complete information of the parcel tracking number.

NOTE: Our shop displays its prices in US dollars (USD) by default and the Canadian currency on request by selecting (CAD) in the header of the homepage. To order, you can choose the US dollar or the Canadian dollar. If you choose to make your purchases in Canadian dollars, the displayed price will be adjusted at the exchange rate in effect at the time of purchase.

Happy shopping!

12 : Where can I find information on my order?

If during your purchase, you have created an account, you can access information about your order, by clicking the link "LOGIN" in the main menu and by identifying yourself with your email address and with your password. Once logged into your account you will have access to your order history. If you have forgotten your password; click on the "Forgotten Password" in the Web page of the "LOGIN" section, in the main menu.

If you have completed an order by using a temporary guest account "Guest Checkout", it will not be possible to view a previous order on our website. However, once your order has been shipped, you will receive a confirmation email with the complete information of the parcel tracking number.

13 : Where can I make changes to my account information?
At the bottom of the home page of our website, you will find the "My Account" link; after entering your email address and password, you can make changes to your personal information and address changes.
14 : How long the customer service will take to answer my questions?
Our customer service answers questions within 24 hours, 7 days a week.
15 : Do you ship outside the US and Canada?
- We supply the United States and Canada mainly.
- We accept to ship our products as delivery addresses confirmed by PayPal.
- We do not ship to PO Boxes.
16 : What are the free shipping conditions?
Conditions for the United-States of America

Any order of $ 100 (USD) and over is eligible for free shipping, otherwise, a fixed shipping fee of $ 10 (USD) is applied.

At the end of your purchase registration process, your order is displaying (in order):

1) The product description, quantity, unit cost and total value.
2) Fixed shipping fees (if applicable).
3) The total cost (final).

— Amounts displayed will be charged when you confirm your purchase only.
— No other fees will be required to obtain your order.
— You will receive a shipping confirmation email with tracking number within 48 hours of your purchase.
— Our carrier (UPS) will deliver your order within 7 working days (or less, depending on your address).
— Your purchases are guaranteed against manufacturing defects for one year from date of purchase.

ATTENTION : Only valid delivery addresses are accepted. We do not ship to APO/FPO and PO Boxes addresses.

UPS
 
Conditions for the Canada

Any order of $ 100 (USD) and over is eligible for free shipping, otherwise, a fixed shipping fee of $ 10 (USD) is applied.

Because our suppliers have their products in warehouses in the United States, the shipping of your order requires an importation into Canada.

Our shop displays its prices in US dollars (USD) by default and Canadian currency on request (by selecting (CAD) in the header of the homepage).

To order, you can choose the US dollar or the Canadian dollar. If you choose to make your purchases in Canadian dollars, the price displayed will be adjusted to the exchange rate in effect at the time of purchase.

We have created an import process, simple and transparent, in order to facilitate your shopping.

At the end of your purchase registration process, your order is displaying (in order):

1) The product description, quantity, unit cost and total value.
2) The total import cost of your order (including fixed shipping fee, if applicable).
3) Applicable provincial taxes by province where the product is sold.
4) The total cost (final).

— Amounts displayed will be charged when you confirm your purchase only.
— No other fees will be required to obtain your order.
— You will receive a shipping confirmation email with tracking number within 48 hours of your purchase.
— Our carrier (UPS) will deliver your order within 9 working days (or less, depending on your address).
— Your purchases are guaranteed against manufacturing defects for one year from date of purchase.

ATTENTION : We do not ship to PO Boxes addresses. Only valid delivery addresses are accepted.

17: When will my order be shipped?
Our standard shipping process is as follows:
1 to 2 working days for the processing and preparation
3 to 9 working days for the package to arrive to you
with UPS standard
18 : When will I receive my tracking number?
Once your package has been shipped , you will receive a confirmation email with full tracking information.
19: What are your payment options?

You can choose to pay with your Paypal account or your own credit card.

We use Paypal server for a secure payment. PayPal is designed from the ground up to be one of the safest way to send money online. Unlike other financial institutions, the payments are sent without sharing financial information. In fact, PayPal never shares your credit card number or other financial information with merchants.

Safeguarding your financial and personal information is one most important priority. That’s why Paypal automatically encrypt all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

20 : What can I do to avoid problems with the PayPal transaction service?
When you pay by Paypal, your shipping address must match the address on your credit card.
Here are some alternatives that you can try:
  • Make sure you specify your address, city and zip code.
  • Your shipping address must match the address registered in your PayPal account or the one associated with your credit card.
If during a transaction, you still have problems after trying these solutions, please contact PayPal directly.
21 : What shipping methods do you use?
Our deliveries are made by U.P.S.
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